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On-site Staffing and Office Hours Update

Published Date: January 18, 2018

Dear Cross Oak Ranch Members,

After much consideration of the association’s budget and expenditures, the board has decided to test not having an on-site Community Manager. This will affect the office hours going forward but will have minimal to no impact on service.

The association will have still have an On-site Admin from the hours of 12 p.m. to 5 p.m., Monday through Friday. The association will be managed now remotely through a portfolio arrangement with Spectrum Association Management. Your new Community Manager is Sebastian Dodson. He may be reached at 972-992-3444 or via email at contact@spectrumam.com.

Duties Explained:

Sebastian, Community Manager, is charged with managing all projects, vendors, financials, accounting, legal, meetings, and board relationships. Janice, On-site Admin, will focus primarily on front facing customer service to walk-in members of the association. She can accept assessment payments, pool card requests, account status requests, other general requests, and provide general community news. Janice, On-site Admin, cannot process write-off requests, hardship requests, or answer any legal or delinquent assessment matters. If these are brought to her attention they will be forwarded to the Community Manager, Sebastian.

We understand how difficult change can be. This change will not lessen the service or response time to homeowners. However, the savings from this change will help fund further needed community improvements. The Board will be closely monitoring this change to ensure its success.

Sincerely,

Cross Oak Board of Directors

Cross Oak Ranch Homeowners Association

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